Cromwell Hills Waiting List Information

The waiting list will open on September 22, 2020 at 9:00 a.m. and will remain open through 4:00 p.m. on Friday September 25th 

The CHA reserves the right to keep the waiting list open beyond the 25th if CHA determines that an adequate pool of applications has not been received and will so advise the public via the CHA's website. 

There will be multiple ways to submit applications: 

On-Line: Click on the Icon below to be taken to the online application. A Gmail account is needed to apply on line. Instructions on how to setup a Gmail account can be found HERE. The CHA will provide IT support assistance at Central Office and East Lake Courts from 8:30 a.m. through 4:00 p.m. on Tuesday, September 22, 2020.

Download Application from CHA Website: Applicants may download an application below, to print, and fill out the hard copy application.

Hard Copy Application Pick Up: Hard copy applications will be available at East Lake Courts Community Center on Tuesday, September 22, 2020 from 9:00 a.m. to 4:00 p.m. Hard copy applications will also be available at the CHA's Central Office, 80 l North Holtzclaw A venue, in a document container at the front door AND at Cromwell Hills Apartments, 3940 Camellia Drive in a document container at the front door of the Management Office from 9:00 a.m. on September 22nd to 3:45 p.m. on Friday, September 25th.

Submission of Hard Copy Applications: 
Mail to the Attention of: Cromwell, PO Box 1486, Chattanooga, TN 37401 (Mail must be postmarked no later than September 25, 2020. 

Drop in mail slot at Central Office, 80 I North Holtzclaw no later than 4:00 p.m. on September 25, 2020. 

The Application Pool 

All applications received in any of the above manners will be put into a pool of eligible applications. From this pool, as applications are needed for processing, the CHA will randomly select applicants and will assign applicants to the waiting list in the needed 





Chattanooga Housing Authority wants to share with you what we are doing to limit risks for our residents and employees, related to the novel coronavirus (COVID-19). The Chattanooga Housing Authority will continue to actively and effectively manage our communities in response to COVID-19, with three key objectives in mind:
1.     Ensuring our program is operational and able to serve and protect our residents.
2.     Keeping our employees and their families safe.
3.     Doing our part as a corporate citizen to contain the spread of the virus.

To promote a healthy work environment and do our part to help prevent the spread of COVID-19, we are continuing to emphasize CDC guidelines for personal prevention techniques.   Recommendations can be found at the CDC (www.cdc.gov).
EFFECTIVE IMMEDIATELY AND UNTIL FURTHER NOTICE, the Chattanooga Housing Authority’s Central Office located at 801 N Holtzclaw Avenue will be closed to the public as well as all Site Administrative Offices.  We are continuing to process paperwork and do as much as possible so we encourage everyone to use remote access.  Any paperwork can be faxed, emailed or mailed to our offices during this time and we have a drop slot at the front door of the Central Office and each Site Office. 


UPDATE: 8/26/2020: 

In light of these severe disruptions, the Chattanooga Housing Authority (CHA) wants to update you on our policy going forward, related to the payment of rent and other charges:
•    As you may know, the Coronavirus Aid, Relief, and Economic Security (CARES) Act provided for a moratorium on evictions through July 24, 2020.  However, that moratorium has now ended.
•    HUD’s guidance to housing authorities throughout the pandemic has been clear that tenant rent is still due.
•    CHA has not charged late fees during the pandemic, starting with the month of April.

Although CHA and HUD have done our best to offer flexibility during these challenging times, ultimately, we do need all of our residents to pay their fair share in order for our program to continue to serve you.  At this time we must begin the process of catching up on all monies owed, and resuming our normal processes and policies regarding payment, late fees and evictions.  

Going forward, CHA’s policy on outstanding balances will be:

•    CHA will allow until 10/1/2020 to bring all charges current, otherwise a detainer (eviction) action will have to be filed against you for nonpayment.  If a detainer based on nonpayment has already have been filed, it will proceed normally, although you may be eligible for a repayment agreement as described below.
•    If your income has decreased due to the pandemic, CHA will offer a 12 month repayment agreement for charges incurred between the dates of 3/14/2020 and 9/2/2020.  Charges incurred before or after that date range would not be eligible for the repayment agreement.
•    Late Fees will resume as normal starting in October.
•    If you have experienced a reduction of income - our office staff remains ready to assist you with an interim certification.  Please contact the office and turn in your paperwork as quickly as possible to make sure your rent is properly adjusted. 
•    CHA will continue to waive fees for online rent payment during the pandemic.  Please go to:


(Contact your site staff for your account number)

Once again, CHA thanks you all for your patience and consideration during this difficult time.  Please reach out to your site management office with any questions about your balance.  Our goal is to keep everyone housed!

You can download and print several of our forms here on our website.  You can also use these forms online (below in Resources), just fill in the information and our staff will get back in touch with you.  All of our contact information (fax and email) are listed HERE
Please make sure you send all required forms and supporting documentation as well to prevent a delay in processing.  

To protect our maintenance staff, we are currently only performing the most critical work orders.  However, please continue to call in your work orders; when normal operations resume, we will begin working on these.

Below is the contact information for email and fax numbers for Housing staff.  Keep in mind that we will be operating on a skeleton crew so not everyone listed below will be responding to emails or faxes.  You can still email or send information/documentation to staff but understand that they may not be able to respond until they are allowed to return.


If you are unsure who to send the information to you can call the main number listed below for Housing Customer Service.
Resident Resources
Wait List:
Wait List Availability
Wait List Application Online
Wait List Application to print and mail
Resources for Residents Currently Living in Housing:
Change of Income Form
Change of Household Composition Form

Reasonable Accommodations Request

Document submission form

The following form will need to be printed and emailed, faxed, or mailed to Housing staff.

Intent to Vacate
Housing Contact Information

Program Information

Public housing was established to provide decent, safe and affordable rental housing for eligible low-income families, the elderly and people with disabilities. Public housing comes in all sizes and types, from single-family homes to high-rise apartments for elderly families.


Across our country, there are 1.3 million households living in public housing and managed by 3,300 Housing Authorities.  The U.S. Department of Housing and Urban Development (HUD) administers federal grants to local housing agencies that provide and manage housing for low-income residents.  HUD furnishes technical and professional support in planning, developing and managing these developments.



  • Low-income families

  • Disabled

  • Elderly



  • Annual Gross Income

  • Whether you qualify as an elderly, disabled individual or family

  • U.S. citizenship or immigration status



  • CHA will check your references to make sure you and your family will be good residents

  • CHA will deny admission to anyone whose habits or practices may have a negative effect on other residents or in our communities



  • Our Resident Outreach Programs provide dedicated Community Managers, Customer Service Specialists and Maintenance Teams.  It is their job to provide dependable and caring outreach services to our residents.

Site Information Click Below

Pay Rent Online - Click Below

Submit Forms Online

Important Documents

Chattanooga Housing Authority


Chartered in 1938, the Chattanooga Housing Authority exists to provide safe, decent, affordable housing; while promoting those community service programs that encourage the education, personal development, and wealth building capabilities of the residents and participants we serve, in the most customer friendly, cost-effective manner.


© 2016 Chattanooga Housing Authority.